SALES & TECHNICAL SUPPORT SPECIALIST

AUDIO VISUAL PRODUCTS
Role:

Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up.

General Responsibilities:

Provide Excellent Customer Service
Handle all Customer Service-related calls
Knows to whom and when to transfer a call
Enter customer orders accurately into the system
Proofread and confirm correctness of orders
Assist team with projects as assigned
Develop and maintain close relationships and contact with dealer base
Ability to retrieve information to answer customer questions
Ensure database accuracy with updates as required
Assist in resolving minor client issues when solutions are available and know when to get a Team Leader or Manager involved
Utilize marketing tools such as website, catalogue, and price guide
Know Sales Policies and Procedures
Any other duties as assigned to you by the management.
Requirements:

Bachelor’s degree with minimum 3 years’ experience as Sales Support on B-to-B business, ideally in Audio Visual industry.
Must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes, programs and follow technical trainings, be flexible with constantly changing priorities, can determine priorities and enjoy interacting with many people within the entire company.
The position requires strong customer relations skills, excellent communications skills in Arabic & English and the ability to work effectively within a team environment. Technical knowledge and support of all Audio-Visual products will be an added advantage.